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Connect WhatsApp Business

Let your AI employee send and receive WhatsApp messages through the official WhatsApp Business Platform — the engine behind the enterprise chatbot.

Meta Business — WhatsApp

Why we ask for this

These credentials come from the WhatsApp Business Platform, the official channel Meta provides for software to send and receive WhatsApp messages on a verified business number. It is not the personal WhatsApp app on your phone — a personal account cannot be automated and would risk being banned. The Business Platform is the supported, compliant way to let an AI employee handle customer conversations at scale.

The access token authorises sending messages; the phone number ID and business account ID identify which number and account to act on. The verify token is a shared secret you invent: when Meta first contacts your webhook, it echoes this token back so your workroom can confirm the request genuinely came from Meta and not an impostor.

We store all four as encrypted secrets (AES-256-GCM) scoped to your tenant and inject them into your isolated workroom only when a session starts. Tokens are never baked into the container image, and you can rotate or revoke the access token from Meta Business Manager at any time.

Where to get your credentials

  1. 1Go to Meta Business Manager and open your WhatsApp app under the WhatsApp product.
  2. 2Open API Setup. Copy the temporary or permanent access token into WHATSAPP_ACCESS_TOKEN.
  3. 3On the same API Setup screen, copy the Phone number ID into WHATSAPP_PHONE_NUMBER_ID and the WhatsApp Business Account ID into WHATSAPP_BUSINESS_ACCOUNT_ID.
  4. 4Invent your own random string (any hard-to-guess value) and use it as WHATSAPP_WEBHOOK_VERIFY_TOKEN.
  5. 5In Meta's webhook configuration for the app, paste that exact same verify token so Meta and your workroom agree on it, then subscribe to the messages field.
  6. 6Paste all four values into the connection form.
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